London Waterloo station Fresh commuter misery on day engineering works were supposed

first_imgPassengers have already endured nearly a month’s worth of disruption due to engineering work at Waterloo StationCredit:Dominic Lipinski/PA  commuters at Surbiton station A Network Rail spokesman said: “The upgrades taking place at Waterloo station are some of the biggest and most complex engineering projects ever undertaken on the railway. Waterloo passengers “Over-running engineering work at Waterloo”— Rudy Osorio (@RudyO_HMV) August 29, 2017 But passengers voiced their anger at the new delays, with some asking how Mr Carne had managed to get to Waterloo to deliver his message.Passengers were told in an email message that services running across the whole South Western Railway network may be cancelled, delayed or revised, with disruption expected until noon.Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “Passengers will be disappointed that, after all the promises, communications and planning, the Waterloo upgrade slipped. Passengers booked tickets and made travel plans based on the promises made by the industry. Commuters at Waterloo Station  @SW_Help how can the waterloo upgrade finish yet I’m stood here queuing to get into surbiton? #waterlooupgrade #surbiton— Luke Darling (@lukejdarling) August 29, 2017 The works at Waterloo station on day one (top) and after completion on day 23Credit:Network Rail/PA Well that was a boring morning. Waited over an hour for a train, got on 2 different ones, finally left Waterloo and this train is RAMMED!— Mikey Brett-McStay (@mbrettuk) August 29, 2017 Commuters at Waterloo Station on Tuesday morning Credit:Tess De La Mare/PA #swtrains cancellations, delays, no info. Great welcome back to Waterloo— Chloe Grover (@GroverChloe) August 29, 2017 @SW_Help #disruptionSWR Predictable & embarrassing that Waterloo should be a mess today after 8 months of advertising 28th completion date.— Dave Vasse (@dave_vasse) August 29, 2017 @SW_Help All trains cancelled from Ewell West to Waterloo despite your CEO on TV saying upgrade WOULD finish on time? #southwestfail #shock— Alex Amon (@kiwi_wonder) August 29, 2017 Commuters at Surbiton station, where trains were affected by overrunning engineering work at WaterlooCredit:PA/Twitter/@chocmilk Announcing that the station had “fully reopened” despite the problems, Network Rail route managing director Becky Lumlock said: “The work we have completed in three-and-a-half weeks this August will benefit passengers for decades to come.”The longer platforms will create space for longer trains, making journeys more comfortable for passengers, particularly at the busiest times of day.”Over the next 16 months we’ll turn our attention to the final stages of the redevelopment of the former international terminal.” Waterloo. A game of train roulette.— Hamza Drabu (@HamzaDrabu) August 29, 2017 “We are entering the final stages of that programme and are preparing the railway and station for trains and passengers.”During the process of testing the complex signalling, we identified an issue in this safety-critical system which we are working to resolve.”This will take some time to fix and a small number of early passenger trains may be delayed as a result. We are working hard to minimise delays to passengers, but safely is our number one priority.”center_img Passengers at Waterloo again experienced delays on Tuesday morningCredit:John Stillwell/PA Overrunning engineering works brought fresh misery to commuters using Britain’s busiest rail station on the day it was supposed to open for business as normal following major works.Rail users reported services into London Waterloo being delayed or cancelled altogether, as nearly a month’s worth of disruption caused by the transport hub’s £800 million overhaul lurched into Tuesday.Stations including Queenstown Road, Earlsfield and Norbiton were also closed for longer than expected. They had been due to open first thing on Tuesday, but their opening was delayed by more than an hour – leading to a build-up of passengers. “Clearly the priority is to get things moving again; it is crucial that information is clear and plenty of staff are on hand to help. Then this must be reviewed to make sure the lessons of today are learnt and built into future events.”In the meantime, every single passenger affected should claim compensation. Send a clear message to the industry and make sure your voice is heard.” Waterloo works he works at Waterloo Station in London on day one (top) and after completion on day 23. Network Rail said it expected disruption to be resolved by noon.Passengers took to Twitter to react to the ongoing disruption: One passenger, Jasper Johns, said his journey from Kingston was delayed by up to 40 minutes.The 35-year-old, who has been commuting to and from Waterloo while the works have been carried out, said: “I’ve actually found going in OK, but coming out is an absolute shambles.”Commenting on the continuing delays, he said: “There was an expectation or doubt that it would be ready, because they’re pretty poor when they do these works anyway.”But you’ve kind of had enough. Say 10 minutes more in the morning, then another 20 minutes perhaps in the evening, you take that over a week – it’s an extra hour or so you spend commuting. Over three weeks.”I’ve certainly felt more tired. I’m reasonably young and healthy, but my wife is seven months pregnant, and there’s obviously older and younger people who commute as well, it’s not as easy on them either.” “I’d like to personally thank passengers for their patience over the last few weeks, and apologise for disruption to their journeys this morning.”I’d also like to pay tribute to our 1,000 strong army of engineers and track workers who have delivered such an enormous project.”What the engineering works have been for Mark Carne, the chief executive of Network Rail, apologised to passengers after the fresh delays.Mr Carne said London Waterloo was fully reopened “a little bit later than planned” following a signalling problem that closed platforms during the early morning rush hour.Speaking from Waterloo via a video message Mr Carne said the “amazing” project to increase capacity by 30 per cent would make a “huge difference” in the long run. Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily  Front Page newsletter and new  audio briefings. @networkrail seemingly unapologetic about the overrun on engineering works at #Waterloo and ensuing chaos for commuters…— Sam Reeve (@reeve_sam) August 29, 2017 Speaking at Waterloo station, which is the UK’s busiest, one 35-year-old man, an engineer with McClaren, said: “I’m trying to get to Woking. There’s been no information. It’s normal in a situation like this. You just have to wait. You never get any information.” Meanwhile, no Southeastern services are running to or from London Bridge, Waterloo East and Charing Cross until September 2 as work continues to rebuild London Bridge and the surrounding railway.Queuing systems will be in place at Cannon Street station between Tuesday and Friday next week to cope with demand.Commuters trying to reach Waterloo reacted with dismay on social media, with one describing the situation as “predictable and embarrassing”. Ms Lumlock added: “We’ll be working behind the scenes so that we can, by the end of next year, permanently bring the five extra platforms back into use for what will become a modern, high- frequency commuter terminal fit for the 21st century. A 22-year-old IT worker heading to Leatherhead said: “There’s been no information. I’m used to it. You just have to wait. There’s no other choice really.”A 24-year-old tutor trying to travel to New Malden said: “My train was delayed – very delayed and then it was cancelled. It’s annoying. I was told all the work would be finished by yesterday evening but it’s been delayed again and again. It’s really frustrating.”  1st train of day &a guard has ‘bit of bad news’. Waterloo still mashed. Wish I’d placed that ‘no way be finished 28th’ bet now #Waterloo— sam maher (@slave2five) August 29, 2017last_img

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